** BEFORE CONTACTING GRAPHTEC TECHNICAL SUPPORT **
• CONTACT DEALER FIRST for First Level Support, before contacting Graphtec for any technical issues.
• TROUBLESHOOTING TIPS and FAQ MENU below is the best reference for solutions to common problems.
Many issues can quickly be resolved by following these instructions.
• VIDEO TUTORIALS TRAINING for all our Models are also available below
TROUBLESHOOTING TIPS ▼
PRINT & CUT SOLUTIONS:
• FC9000 Series - pdf
• CE7000 Series - pdf
• FC86000 Series
ARMS TEST:
• FC9000 / CE7000 - Video
• ARMS Test Sheet - pdf
• FC8600 Series
Sensor Offset Adjust:
• FC9000 / CE7000 - Video
• Offset Adjust Test Sheet - pdf
• FC8600 Series
Barcode Test: - FC9000 / CE7000 - Video
Factory Reset: - FC9000 / CE7000 - Video
Expanded Contour Cut: - FC8600 Series
FAQ BY FUNCTIONS ▼
Automatic Registration Mark Sensor (ARMS)
• Automatic Registration Mark Sensor
• Sensor Offset Adjust
• Expanded Area Contour Cut
SOFTWARE TUTORIALS ▼
Cutting Master 4
Cutting Master 3
Graphtec Studio
Graphtec Studio Pro
• True Shape Nesting Module
• Rhinestone Module
Onyx
Flexi
CADlink SignLab
Our Technical Support Team is available :
Monday – Friday 8AM pst to 4:30PM pst
Please allow 24 hours response time.